SA Survey Questions Results Average
347 How Easy to Make the Appointment? 12 5.00
  How Prompt was the Service Advisor upon Arrival? 12 4.50
How prompt was the Dealership in providing Vehicle when promised? 12 4.00
How would you rate overall quality of service? 11 4.45
How likely are you to return to this Dealership? 12 4.58
How would you rate the service experience? 12 4.33
825 How Easy to Make the Appointment? 29 5.00
  How Prompt was the Service Advisor upon Arrival? 29 4.79
How prompt was the Dealership in providing Vehicle when promised? 28 4.61
How would you rate overall quality of service? 29 4.66
How likely are you to return to this Dealership? 29 4.93
How would you rate the service experience? 29 4.72
375 How Easy to Make the Appointment? 56 4.91
  How Prompt was the Service Advisor upon Arrival? 56 4.64
How prompt was the Dealership in providing Vehicle when promised? 56 4.63
How would you rate overall quality of service? 53 4.77
How likely are you to return to this Dealership? 55 4.75
How would you rate the service experience? 55 4.71
874 How Easy to Make the Appointment? 1 5.00
  How Prompt was the Service Advisor upon Arrival? 1 5.00
How prompt was the Dealership in providing Vehicle when promised? 1 5.00
How would you rate overall quality of service? 1 5.00
How likely are you to return to this Dealership? 1 3.00
How would you rate the service experience? 1 3.00
381 How Easy to Make the Appointment? 6 5.00
  How Prompt was the Service Advisor upon Arrival? 6 5.00
How prompt was the Dealership in providing Vehicle when promised? 5 5.00
How would you rate overall quality of service? 6 5.00
How likely are you to return to this Dealership? 6 5.00
How would you rate the service experience? 6 4.50
375 How Easy to Make the Appointment? 1 5.00
  How Prompt was the Service Advisor upon Arrival? 1 2.00
How prompt was the Dealership in providing Vehicle when promised? 1 2.00
How would you rate overall quality of service? 1 5.00
How likely are you to return to this Dealership? 1 5.00
How would you rate the service experience? 1 5.00
120 How Easy to Make the Appointment? 40 4.88
  How Prompt was the Service Advisor upon Arrival? 40 4.80
How prompt was the Dealership in providing Vehicle when promised? 39 4.74
How would you rate overall quality of service? 40 4.63
How likely are you to return to this Dealership? 39 4.67
How would you rate the service experience? 40 4.58
155 How Easy to Make the Appointment? 2 5.00
  How Prompt was the Service Advisor upon Arrival? 2 5.00
How prompt was the Dealership in providing Vehicle when promised? 2 5.00
How would you rate overall quality of service? 2 5.00
How likely are you to return to this Dealership? 2 5.00
How would you rate the service experience? 2 5.00
Overall Performance:
Total Average of How Easy to Make the Appointment? 147 4.93
Total Average of How Prompt was the Service Advisor upon Arrival? 147 4.71
Total Average of How prompt was the Dealership in providing Vehicle when promised? 144 4.60
Total Average of How would you rate overall quality of service? 143 4.70
Total Average of How likely are you to return to this Dealership? 145 4.75
Total Average of How would you rate the service experience? 146 4.63